FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Are your products made to order?
Yes! All of our products are made to order. This means each item is created specifically for you once your order is placed, helping reduce waste and ensure quality.
How long does it take to process my order?
Orders are processed and sent to fulfillment within 1–3 business days. Fulfillment time is separate from shipping time.
How long does shipping take?
After fulfillment is complete, standard shipping typically takes 5–8 business days, depending on your location.
Shipping times are estimates and may vary due to carrier delays, holidays, weather conditions, or other factors outside our control.
Do you offer expedited shipping?
Yes. Expedited shipping is available after fulfillment for an additional cost. Delivery times and pricing vary based on destination and carrier.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method you select. Expedited shipping incurs an additional fee.
When will I receive tracking information?
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.
Do you ship internationally?
Yes, we ship internationally. Please note that international orders may be subject to customs fees, duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping cost.
What if my order is delayed, lost, or damaged?
If your order is delayed, lost, or arrives damaged, please contact us at info@sheisclothedofficial.store within 7 days of delivery, and we’ll be happy to assist you.
Who should I contact if I have questions about my order?
If you have any questions regarding your order, shipping, or fulfillment, please contact us at info@sheisclothedofficial.store.
Returns
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or misprinted, we’ll gladly replace it or issue a refund. Please contact us at info@sheisclothedofficial.store within 7 days of delivery and include clear photos of the issue.
What if I received the wrong item?
f you received an incorrect item, please reach out to us within 7 days of delivery with photos and your order number. We’ll resolve the issue as quickly as possible.
Can I exchange for a different item?
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or preference changes. Please review product details carefully before placing your order.
Do you offer refunds for lost packages?
If a package is confirmed lost in transit, we’ll work with our fulfillment partner to investigate and determine the appropriate resolution. Please contact us if your order hasn’t arrived within the expected delivery timeframe.